Pet Gadgets – Pet Shop

Terms and Conditions

Terms & Conditions

Effective Date: 7 September 2025
Business Name: Pet Gadgets

Welcome to Pet Gadgets. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. Use of Website

  • By using our site, you confirm that you are at least 18 years old or have permission from a parent/guardian.

  • You agree not to misuse our website, attempt to hack, or interfere with our services.

2. Orders & Payments

  • All orders are subject to availability and acceptance.

  • Prices are displayed in dollars and may change at any time.

  • Payment must be completed before your order is processed and shipped.

  • We reserve the right to cancel or refuse any order (including for suspected fraud).

3. Shipping & Delivery

  • Delivery times are estimates only and may vary due to courier delays, customs, or unforeseen events.

  • Please refer to our [Shipping Policy] for full details.

  • Customers are responsible for providing accurate delivery information.

4. Returns & Refunds

  • Please see our [Refund Policy] for full details.

  • Refunds will only be issued in line with our policy and upon approval.

5. Products & Availability

  • We strive to display accurate product descriptions and images. However, slight variations (color, size, design) may occur.

  • We do not guarantee that all items will always be in stock.

6. Liability Disclaimer

  • We are not liable for delays in shipping, courier errors, customs issues, or circumstances beyond our control.

  • We are not responsible for any misuse of products once delivered.

  • To the maximum extent permitted by law, we exclude all warranties, representations, or conditions not expressly stated in these Terms.

7. Intellectual Property

  • All content on this website (logos, images, product descriptions, designs, text) is the property of Pet Gadgets and may not be copied or used without permission.

8. Third-Party Services

  • We may use third-party payment processors, shipping carriers, or apps. We are not responsible for their actions, policies, or performance.

9. Governing Law

  • These Terms & Conditions are governed by the laws of South Africa. Any disputes will be handled under South African jurisdiction.

10. Changes to Terms

  • We may update these Terms & Conditions from time to time. The latest version will always be posted on this page.

11. Contact Us

For questions about these Terms & Conditions, please contact us:
📧 Email: theodorespetstore@gmail.com
📍 Address: Durban, South Africa

Privacy Policy

Effective Date: 7 September 2025
Business Name: Pet Gadgets

At Pet Gadgets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you use our store, we may collect the following:

  • Personal details: name, billing/shipping address, phone number, email.

  • Payment details: processed securely through third-party gateways (we do not store full credit card numbers).

  • Order details: products purchased, order history, delivery preferences.

  • Technical data: cookies, IP address, browser type, device information.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your purchases.

  • Provide customer support.

  • Improve our website, products, and services.

  • Send occasional promotions (if you consent).

3. Sharing Your Information

We only share your information when necessary:

  • Suppliers & shipping partners (to deliver your order).

  • Payment processors (PayPal, credit card providers).

  • Legal obligations (if required by law).

We do not sell or rent your personal information.

4. Cookies

Our site uses cookies to improve your browsing and shopping experience. You can disable cookies in your browser, but some features may not work properly.

5. Data Protection & Security

We implement appropriate security measures to protect your data. While no online method is 100% secure, we strive to safeguard your personal information.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Opt-out of marketing emails.

  • Request details on how your information is used.

To exercise these rights, please contact us at theodorespetstore@gmail.com

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For questions about this Privacy Policy, please contact us:
📧 Email: theodorespetstore@gmail.com
📍 Address: Durban, South Africa

  • 📦 Shipping Policy

    Processing Time

    • Orders are processed within 2–5 business days after payment is confirmed.

    • You will receive a confirmation email with tracking details once your order has shipped.

    Shipping Times

    • Delivery times vary depending on the destination. Estimated timeframes:

      • South Africa (local orders): 3–15 business days.

      • International orders: 7–21 business days (depending on customs & courier).

    • Please note that these are estimated times; delays may occur due to customs or courier issues outside our control.

    Shipping Costs

    • Shipping costs are calculated at checkout based on your location.

    • We offer free shipping on orders over R1500 (worldwide).

    Order Tracking

    • Once shipped, you will receive a tracking number via email.

    • You can track your package using the courier’s website.

    Customs & Import Fees

    • International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

    Incorrect Address

    • Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

🔄 Refund & Returns Policy

Eligibility for Returns

  • You may request a return within 7 days of delivery if your item is defective, damaged, or incorrect.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

  • Due to hygiene reasons, pet-related items (toys, feeders, wearables, etc.) cannot be returned unless faulty or incorrect.

  • Sale items and gift cards are non-refundable.

Process for Returns

  1. Contact us at theodorespetstore@gmail.com with your order number and reason for return.

  2. We will provide return instructions and shipping address.

  3. Once your return is received and inspected, we will notify you of approval or rejection.

Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable (unless the return is due to our error).

Exchanges

  • If you received a faulty or incorrect item, we will send a replacement at no additional cost.

Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank or payment provider. If the issue persists, contact us.